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TERMS AND CONDITIONS

Engagement

  1. Thank you for accepting my offer to present coaching services to you. By placing an order, you acknowledge that you have read and agree to these Terms and Conditions and agree that the placement of an order together with these terms and conditions forms a contract between you (herein referred to as ‘the Client’) and LanceLeno.com.
  2. These services are provided by LanceLeno.com Coaching by Coach, LanceLeno.com (herein ‘the Coach’). Coaching may address specific personal projects, business outcomes or general conditions in the client’s personal and/or professional life. Coaching is not advice, therapy, or counseling. Services may include, but not be limited to, values clarification, business brainstorming, identifying, and creating plans, examining modes of operating and teaching tools to assist personal transformation.
  3. Throughout the coaching relationship, your Coach will engage in very direct and personal conversations. For the coaching to be powerful and transformational, your Coach will be honest and straightforward in asking questions and the client agrees to fully participate in the process. This may include, but not be limited to, attending all sessions on time, completing all set ‘integration work’ and reading/watching/listening to external material as directed by the coach.
  4. Some packages come with private sessions which will be outlined in your Offer Letter. Unless otherwise agreed, it is the client’s responsibility to schedule via the scheduling link and call the Coach. Each session will be conducted via Zoom, unless otherwise agreed to by both parties. Number of sessions and duration of call are outlined in your Offer Letter.
  5. Coaching calls made late will be deducted from the scheduled session time frame. Cancellations within a 24-hour period will be considered as a ‘completed’ coaching session.  Please make sure to attend your sessions or reschedule them with 24 advance warning.

Confidentiality

  1. We are committed to protecting your privacy. We are also committed to effectively managing the collection, storage, use and disclosure of personal information for the purpose of our business activities in accordance with the California State Law.
  2. The coach promises the client that all information provided is strictly confidential. No information or content shall be released to any persons, including spouse or immediate family, except at the client’s request. Your willingness to be truthful, open, and vulnerable are paramount to your coaching success.
  3. For coaching purposes only, all private sessions may be recorded digitally and provided to you after your coaching session. Your Coach will keep these files only for the duration of this agreement. All files will then be destroyed. These recordings are entirely for the benefit of the coach/client relationship.
  4. For group coaching sessions, you hereby agree your likeness and images, either in audio, video, or photos may be used for educational, marketing, or any purpose that we deem fit without your prior approval.

Time and Place

Your payment of the investment to us entitles you to receive: Coaching Calls as well as access to all of LanceLeno.com's digital products.

  1. Private Coaching Sessions with LanceLeno.com as outlined in Offer Letter.
  2. Access to some of LanceLeno.com's Digital Products
  3. One offs, Giveaways, or shorter-term coaching packages are to be used as described on LanceLeno.com
  4. Group Sessions per month as outlined in your Offer Letter.
  5. Private Group.
  6. Private coaching calls are to be booked in advance by you via the scheduling link. Sessions are to be spaced every 7-10 days to allow you time to complete the integration work and action items.  
  7. You are invited to the Group Coaching calls which are a set schedule and can only be rescheduled by LanceLeno.com. Advanced notice will be given to the group should LanceLeno.com need to reschedule.  
  8. Infinite 2 x Weekly question and answer calls.
  9. 1 Retreat Fee Waived per year.  

Investment (USD)

  1. You must pay to us in consideration of the services an investment of the amount stated in the checkout page.
  1. Or as otherwise agreed upon in writing by LanceLeno.com
  1. Payment made under this agreement must be made by the means specified in the order.
  2. Payments made by Credit Card are subject to a 1.75% payment fee.
  3. Payments by PayPal are subject to a 3.0% payment fee.
  4. Receipts can be tailored to suit your business/taxation needs.

Refunds

  1. Unless a promotional rate or time frame has been accepted, the client has 24 hrs. of placing the order to contact us via email at support@LanceLeno.com to cancel the order. After this date, a refund can only be issued as defined below.
  2. We may cancel the coaching services for any reason by written notice to you. We will refund you the investment that you have actually paid to us (minus any commissions that may have been paid to 3rd parties) within 30 days of giving you notice of cancellation. We shall have no further liability in respect of the cancellation.
  3. The coach is committed to providing you with exceptional results such that we offer a 14-day action-based guarantee.   Our refund policy is as follows: Customers are entitled to a full refund if they complete all action items from weeks 1, 2, and 3 (as defined below) in the training program and email the completed worksheets and items to support@LanceLeno.com which holds people accountable to doing the work and getting results. Worksheets and documents must be sent to support@LanceLeno.com within 14 calendar days from the date of purchase.  If customers do not complete the action items and send them to support@LanceLeno.com they are not entitled to a refund.  If customers, ask after 14 days they are not entitled to a refund. 
  4. Action items are described as: 1. Watching and completing modules 1-3, and action items 1-3, 2. Join the Facebook group and engage (like, comment, and post) within that group, 3. Submit your action items to your coach, 4. Attend all calls including Masterminds, and Q&A’s. If after completing these steps and submitting your work to your coach, you will have the opportunity to have a call to discuss your concerns with your coach to determine your eligibility for a refund. If we determine you are eligible for a refund, you will receive 100% of your purchase back within 90 days.  
  5. AFTER 14 DAYS THERE ARE NO REFUNDS OR GUARANTEES.

Infinite Access to Group 2x Week Calls and Digital Library:

  1. Definition of "Infinite Access": "Infinite access" refers to the access provided to participants in the mastermind container for the duration of the container's active operation, subject to the conditions outlined in these terms and conditions.
  2. Right to Modify or Terminate Services: The Company reserves the right to modify, suspend, or terminate the Group 2x week calls and digital library services at any time, for any reason, and without prior notice. Participants acknowledge that "infinite access" does not guarantee the perpetual existence of these services.
  3. Non-Transferable and Non-Assignable: The access to Group 2x week calls and the digital library provided as part of the mastermind container is non-transferable and non-assignable. Participants agree not to transfer or assign their access to any other individual or entity.
  4. No Refund Obligations: In the event of any changes, termination, or discontinuation of services, the Company is not obligated to provide refunds to participants. Participants understand that "infinite access" is subject to the conditions outlined in these terms and conditions.
  5. Disclaimer of Liability: Participants agree that the Company will not be held liable for any loss, damage, or inconvenience caused by any modification, suspension, or termination of services, or in case the Company is unable to continue the services due to unforeseen events, such as the incapacity or death of the Company's owner or operator.
  6. Notice of Changes: The Company will make reasonable efforts to provide participants with advance notice of significant changes, such as the discontinuation of services, via email or through a notice on the mastermind container platform.
  7. Alternative Offerings: The Company reserves the right, at its discretion, to offer alternative services or compensation to participants in the event of significant changes or termination of services.
  8. Jurisdiction and Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of California, United States. Any disputes arising from or related to the mastermind container shall be subject to the exclusive jurisdiction of the courts in California, United States.

By participating in the mastermind container, participants agree to be bound by these terms and conditions regarding "infinite access" to Group 2x week calls and the digital library. The Company encourages participants to review these terms regularly for any updates or changes. If participants do not agree with these terms, they should refrain from participating in the mastermind container.

Disclosures

You Acknowledge:

  1. That neither we, nor any of our representatives or any person we engage, perform the services as an investment advisor or licensed by ASIC or any other governmental authority to provide investment advice.
  2. That the seminar service does not purport to provide investment advice or operate an investment advice business (as defined in the Corporations Act 2001)
  3. That neither we, nor any of our representatives or any person we engage, perform the services as advice as professional mental health therapist, or therapist of any kind. For these matters, please seek professional medical advice from a third party. Our focus in your coaching is to help you get results in the present and in the future.